About Us

We are an accredited practice, with 7 GP's as well as nurses and allied health all working together.

Appointments

We are an appointment based practice. You can make an appointment by calling reception on 9421 4888. A standard appointment is 15 minutes. If you need a longer appointment (for example, if you have several issues you would like to discuss) please let the receptionist know at the time of booking. If you need to cancel or are running late, please let us know.

In an emergency, we will assist in assessing the most appropriate course of action.

Fee schedule and payment

We are a private billing practice. This allows us to maintain our high standard of care. Our fee schedule is available at reception on request. Payment in full is expected at the completion of your appointment. Please talk to the receptionists about receiving Medicare rebates online.

Results and Recalls

All results are reviewed by the doctors. We will only contact you if your doctor needs to see you or discuss your results. We have a computerised follow-up and recall system. If you do not wish to be automatically placed in our recall system, please let us know.

Privacy

Your medical record is confidential and private. We will not release any information to a third party without your prior consent, except as required by law. All staff sign a confidentiality clause as part of their employment conditions.

Feedback

We value the opinion and feedback from our patients on all aspects of the practice. We welcome any suggestions that you feel will improve our service. If you have any concerns or complaints please contact our Practice Manager. If you would like to take a complaint further please contact the Health Services Commissioner on 8601 5222 or 1800 136 066